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Legal

Privacy Policy

Last updated: April 28, 2026 · Effective: April 28, 2026

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Draft — legal review requiredThis policy uses standard placeholder language and must be reviewed by an attorney before publication. Customize sections to match Gem Worldwide’s actual data practices, jurisdictions, and obligations under applicable law (e.g. CCPA, GDPR).

On this page

01

Introduction

Gem Worldwide (“Gem,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our websites, mobile apps, reservation platforms, and ground transportation services (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this Policy.

02

Information We Collect

Information you provide

  • Account information — name, email, phone, company, billing address.
  • Reservation details — pickup/drop-off locations, dates, times, passenger names, special requests.
  • Payment information — processed by our payment processor; we do not store full card numbers on our servers.
  • Communications — messages, call recordings, and support requests.

Information collected automatically

  • Device and browser information, IP address, and usage data.
  • Location information when using the mobile app (with your permission).
  • Cookies and similar technologies (see Section 6).
03

How We Use Information

  • Provide and operate the Services, including reservations, dispatch, and billing.
  • Communicate trip updates, receipts, and customer support responses.
  • Improve the Services, develop new features, and analyze usage.
  • Detect, prevent, and respond to fraud, abuse, and security incidents.
  • Comply with legal obligations and enforce our Terms.
04

Information Sharing

We share personal information only as necessary:

  • Affiliate operators in our 750+ city network to fulfill your reservation.
  • Service providers (e.g. payment processors, communications, analytics) under contract.
  • Corporate accounts with appropriate authorizations for traveler profiles managed by your organization.
  • Legal authorities when required by law or to protect our rights and safety.

We do not sell personal information.

05

Data Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is fully secure; if we become aware of a breach affecting your information, we will notify you in accordance with applicable law.

06

Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and measure how the Services are used. You can control cookies through your browser settings; some Services may not function as intended without them.

07

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise any of these rights, contact us at privacy@gemlimo.com.

California residents and EU/UK residents may have additional rights under CCPA and GDPR respectively.

08

Children’s Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

09

Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top of this page indicates when the Policy was most recently revised. Material changes will be communicated through the Services or by email.

10

Contact Us

Questions about this Policy or our privacy practices? Reach out: